Easy Returns Outside of Italy. There's nothing simpler.
We understand all your doubts with an online purchase, for this reason we made this process as easy as possible.
An incorrect size, a product you do not like or simply a detail you may have overlooked will no longer be a problem for you.
With the “Easy Return” procedure you will be able to return, with a few clicks, products you no longer want, but remember on returns outside of Italy shipping will be at your expense.
A few steps and the game is won!
From the “Request a Return” section of your account you can complete a return request in a few seconds. Select the product(s) to return, indicate the quantity and the reason for the return. Then simply click on “Request a return” on the bottom of the page and wait for our authorization, that will be confirmed via e-mail. All the instructions on where to ship us the product(s) will be in the box.
Request a Return within 14 days after you receive the package
Remember to request the return within 14 days and no later than the date you receive the package, the shipping back to us will be at your expense.
Return the products in perfect condition. Thank you!
Make sure all the product(s) are in the same condition received "as new", complete with tags and labels and the original box. Once your return is authorized, in the “Visualize my returns” section print the doucment to insert in the package and affix the label, with the barcode, on the outside of the box.
In particular remember to:
- not dirty garments and shoes while trying them
- not remove labels and tags
- not destroy or damage boxes, bags and original packaging
- not write on boxes and original packaging
- not wash garments and shoes
- return all originally included accessories
We are sorry, but we will not accept:
- visibly used products;
- shoes and/or garments without labels and /or original boxes;
- electronic products without originally included accessories;
- products that have been altered, mishandled, broken, scratched or with broken factory seals.
Attention, in the cases just mentioned the return will not be refunded and the product will be awaiting your instructions.
We can ship it back to you debiting the shipping costs.
We will refund immediately
As soon as we receive your return, if this results as “new” and meets all the requirements listed above, we will proceed with the refund.
- Immediate refunds to your credit card or to your account via bank transfer