Can I place orders during this period?
Yes of course. We are 100% open. However, make sure that your delivery address is reachable by couriers. Some locations are temporarily blocked and we cannot ship there.
Is it safe to receive parcels during this period?
Absolutely yes. Our logistics center observes the strictest safety rules and all our environments are sanitized. Above all, the delivery time (which is never less than 24 hours) would not allow any virus to survive on fabrics or packaging.
Could delivery be delayed?
Yes, unfortunately couriers are facing an overload period and delays may occur in some locations. We are sure you will understand the moment.
I have a return to send you, how can I do it?
You can apply for a return normally. In addition, we have extended the return period to a full 60 days, to facilitate those who live in temporarily limited areas.
How can I contact you for other issues?
You can get in touch with us through our usual contact channels. There may be waiting on the telephone lines, then try our online chat.