Accessibility statement

Our service

MisterRunning.com allows customers to browse and purchase footwear, clothing and accessories for running and other sports online.

The purchasing process includes searching for products, viewing their features, choosing available variants, adding items to the cart, entering delivery and billing details, selecting a payment method and confirming the order. The website also provides a customer account area and information about shipping, payments, returns and customer support.

The service is operated by Mister Tennis Srl, with its registered office at Largo Guido Donegani, 2 - 20121 Milan (MI) - Italy, VAT number IT02880140781, fully paid-up share capital of €200,000.

Our commitment to accessibility

We want to make MisterRunning.com easier for everyone to use, including people with disabilities and those navigating with a keyboard or assistive technologies.

We are improving the website’s content and functionality to reduce barriers to browsing and purchasing. Our internal team manages development, maintenance and technical accessibility improvements.

References and accessibility status

Our goal is to meet the accessibility requirements applicable to our e-commerce service under Italian Legislative Decree No. 82 of 27 May 2022, implementing Directive (EU) 2019/882, known as the European Accessibility Act, and the relevant AgID Guidelines.

These requirements cover the accessibility of the service’s information and functionality, including identification, security and payment features, which must be perceivable, operable, understandable and robust. They also include providing accessibility information about the products and services sold when supplied by the responsible economic operator.

The technical references for assessment are EN 301 549 and the Web Content Accessibility Guidelines WCAG 2.1, Levels A and AA.

Preliminary checks have confirmed that some operations work and identified aspects requiring further improvements. Assessment of the entire service remains incomplete, so we cannot currently attest to the website’s overall conformance.

Features and improvements

• Keyboard navigation: the journeys examined were checked for keyboard operation when submitting a search, selecting a brand on the product category page, choosing a size, adding a product to the cart and reaching the login page from the cart.
• Media controls: the homepage video has a button to pause and resume playback that can also be operated using a keyboard.
• Cookie preferences: the cookie rejection control in the banner can be operated using a keyboard.

These results apply to the features examined and do not automatically extend to every page of the service.

Improving the shopping experience

We have introduced improvements to make it easier to browse products, search, select sizes and add items to the cart. Preliminary checks have confirmed keyboard operation for these actions in the journeys examined.

Our internal team continues to work on accessibility across the overall experience, from purchasing to order management and after-sales support, addressing the issues identified.

Assessment and improvement work is ongoing. To report difficulties or request assistance, please use the channels available on our Contact Us page.

Development and management of improvements

Our internal team is responsible for developing and maintaining the website, as well as implementing technical improvements to its accessibility.

Assessment findings and user feedback help us identify issues and guide improvement work.

Technologies used

The website uses HTML, CSS and JavaScript, with WAI-ARIA attributes to describe certain interactive components. Improving page structure and the information exposed to assistive technologies is part of our accessibility work.

Feedback and support

To report a problem, suggest an improvement or request accessibility information, please use the channels available on our Contact Us page. When submitting a ticket, please include “Accessibility” in the subject line.

To help us understand the difficulty, please specify the affected page, what you were trying to do and the issue encountered. If helpful, you may specify the device, browser and assistive technology used, without providing health information.

The same page provides Customer Service telephone details and opening hours for requesting information verbally.

Complaints to the competent authority

Complaints may be submitted to the Agency for Digital Italy (AgID), the competent supervisory authority for the e-commerce service, using the procedures described on the official AgID website.

Last updated

1 October 2026.