Easy Returns:
Free for Premium Club Members

Free returns are an exclusive benefit reserved for Premium Club members and apply only to orders placed while you were already a member. Not a member yet? Join now to enjoy free returns and many other benefits.

Did you order the wrong size, or does the product not meet your expectations? With our “Easy Returns” procedure, you can return products with just a few clicks, hassle-free.

Schedule your pick

We'll take care of everything, including the courier!
From the "Orders" section of your Account you can request collection of your return in a few seconds, and even choose the time slot for collection of your products by our partner courier.
No inconvenience and above all no unexpected costs for you.
Fill in the paper Return Form that you found in the package, and reinsert it in the package you are returning.
If you lost the form, you can reprint it from the return request page.

Request a return within 14 days of receipt.
Remember to request the return no later than 14 days after receiving your order.
The courier will come to collect the package from your home according to your requests, so make sure you have prepared everything following the instructions that will be provided to you.
Important: Important: you can request a free return only once for the same order.

Send the products back in perfect condition. Thank you!
The products you return to us will need to be put back on sale, so please take care to treat them with great care if you are unsure about holding them and send them back to us just as you would like to receive them.
It's a gesture of respect for those who will buy them after you.

In particular, remember to:
- don't get your clothes and shoes dirty while you're trying them on;
- do not remove labels and tags;
- do not destroy or damage original boxes, envelopes and packaging;
- do not write on the original boxes or packaging;
- do not wash clothing or shoes;
- return all accessories originally provided..

We are sorry, but we cannot accept:
- visibly used products;
- shoes and/or clothing without labels and/or original box;
- electronic products without all the accessories originally included;
- products which have been altered, tampered with, broken, abraded or simply opened;
- purchases made for business and/or professional use (purchase with VAT number).

Please note, in the cases listed above, the return cannot be refunded and your product will remain at your disposal.
We can send it back to you, charging you for shipping costs.

We will refund you immediately
As soon as we receive your return, if it complies with the requirements listed above, we will refund the amount.
- We refund your credit card immediately if you paid by credit card (or Paypal).
- We refund by bank transfer if you paid by bank transfer or cash on delivery.
- We cannot make refunds by other means (top-ups on cards, postal orders, bank checks).